FAQ 質問

Who is Spirit of Japan?

Welcome to Spirit Japan! We bring the beauty and tradition of Japanese culture to you with our carefully curated products, from traditional crafts to contemporary designs. Our mission is to deliver quality, customer satisfaction, and cultural appreciation. Experience the magic of Japan with us!

Where Are You Located?

Spirit Japan is proud to call the beautiful prefectures of Kyoto and Shiga in Japan our home base.

How Long Does It Take For My Order To Arrive?

Our average international shipping time is about 2-3 weeks. Some orders do arrive sooner (~10 days) and some a little bit later depending on the location and customs, but 2-3 weeks is a safe average.

Do You Ship To My Country?

Yes, we ship worldwide. If we are unable to successfully ship your order, we will be happy to provide a full refund.

Can I Track My Order?

Yes, we will send you a shipping confirmation email with a tracking number that you can click to be taken to a global tracking website.

My Order Hasn't Arrived Yet.

If your order hasn't arrived within the estimated time frame, please contact us and we will assist you in locating your package.

I Just Got My Tracking Number, But There Is No Information.

Sometimes it may take a few days for the tracking information to become available. If you haven't received any updates after a few days, please contact us and we will assist you.

How Can I Pay?

We accept major credit cards, Apple Pay, Google Pay, and PayPal.